Energy Assistance

Director: Dalia Ochoa e-mail:

Pasco Office:  720 West Court Street Upstairs, Pasco WA 99301
Phone: (509) 545-4042   Fax (509) 544-9598

Prosser Office: 424 6th Street Suite#2, Prosser, WA 99350
Phone: (509) 786-3379   Fax(509) 786-3359


Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program is a federally funded program that assists eligible applicants with heating costs for low-income households below 150% of the FPL in the Benton and Franklin Counties.

The Community Action Connections offers Energy Assistance beginning October of each year until financial projections show the number of registered households will exhaust LIHEAP funds for the current program year ending in July. Energy Assistance  assists with following energy sources such as electricity, natural gas, propane, heating oil, and wood and/or if heat is included in rent. For detailed information about program criteria and how to apply please press HERE

Helping Hands-Funds are donated by local community members through their utility statement and collected through their utility companies. Funds are disbursed to CAC in which recipients must be below 150% of the poverty level, pending disconnection or have been disconnected for non-payment.

Following utility companies provide this program to their customers: BENTON PUD, FRANKLIN PUD, BIG BEND ELECTRIC, CITY OF KENNEWICK and CITY OF RICHLAND

BENTON PUD assists customers with current utility statements that are experiencing extenuating financial circumstances aside from pending disconnection and/or have been disconnected for non-payment.

Extenuating financial circumstances listed below:

  • 3 or 5-day pay or vacate notice
  • Income reduced by 25%
  • Rent increased by 25%
  • Justified emergency/crisis
  • Risk of foreclosure

Senior and Disabled Discounts-Discounts are provided through local utility companies for low-income senior and disabled customers. Qualifications vary from utility company to utility company. Senior and Disabled discount applications are made available at local utility companies listed below: BENTON PUD, FRANKLIN PUD, CITY OF RICHLAND, CITY OF PROSSER and CITY OF CONNELL.

Prescription Assistance

Prescription assistance is available for individuals who do not have means to pay and/or do not have medical insurance that covers prescription. Amount of assistance provided through the prescription program is determined on a case-by-case basis with funding restrictions that are not to exceed the maximum $200 limit allowed by program. 

Cascade Natural Gas provides assistance to qualified customers through the Washington Energy Assistance Fund (WEAF) and Winter Help Program. These programs provide assist to low-income customers of CNG with utility assistance that are below 200% of the FPL.

Energy Utility/Vendor Conservation Programs

Qualified customers from Benton PUD, Franklin PUD and City of Richland may receive rebates for installing energy conservation measures in their home. Community Action Connections determines income eligibility through program criteria set forth by utility/vendors.

Diaper Assistance

The Tri-Cities Diaper Bank collects diapers through community diaper drives and partners with local agencies who distribute to infants in need through established programs and guidelines. Contact Community Action Connections for diaper assistance criteria.

Basic Food Applications and Renewals

CAC assists applicants in submitting their Basic Food application, as well as assisting in the renewal application process through DSHS.

Information Referral

Information, referrals and advocacy relating to community, county and state resources and programs are provided as needed.  You may receive a copy of the Home Base Connections Resource Guidebook in English and Spanish.

Landlord Tenant Rights 

Printed materials on this subject are available in the office. Limited information is provided over the telephone regarding landlord/tenant information, and referrals are made when appropriate.