Low Income Home Energy Assistance Program (LIHEAP)

CAC is currently taking precautions in reference to the COVID-19. At this time we are cancelling all orientations. All clients will be contacted through phone and mail to limit exposure in an attempt to continue providing LIHEAP assistance alongside all other services.

We encourage all clients to continue registering for the Low Income Home Energy Assistance Program (LIHEAP) as the program will continue to assist through the end of July 2020 alongside all other services that expand past July 2020



Debido al COVID-19 CAC está tomando las precauciones necesarias. En este momento hemos decido cancelar todas las Orientaciones. Todos nuestros clientes serán contactados vía telefónica y por correo para limitar el contagió. Continuaremos asistiendo LIHEAP y todos los otros servicios.

 Le aconsejamos a todos nuestros clientes que continúen registrándose para La Ayuda de Energía de Bajos Ingresos (LIHEAP) todos nuestros programas continuaran asistiéndole hasta el final de Julio 2020.



Community Action Connections (CAC) is again providing energy assistance to residents of Benton and Franklin Counties who meet the eligibility criteria required by the Washington State Department of Commerce. Low –Income Home Energy Assistance Program (LIHEAP) is a federally funded program for qualified households that provides a one-time benefit (per program year) to assist with heating costs. All potential clients must complete this Registry Form, and return it to the CAC office. You may register on-line, fill-out and return this form by mail, or bring it to the CAC office.

Please understand that:

  • CAC only assists with current active accounts, NO closed accounts.
  • One and only one registry form for the entire LIHEAP season will be accepted.
  • CAC will not accept calls to check on the status of a Registry Form and/or when your appointment will be scheduled for Orientation.
  • The form on page 2 must be completed and returned to CAC.
  • Orientation appointments will be made in order of the date forms are received either by mail, hand delivered or online.
  • Your specific street address and mailing address are required. If you live in a multi-unit building, you must include your apartment number. PO boxes are accepted for mailing purposes only.
  • Your appointment date and time will be scheduled at the Orientation.
  • The reschedule of a LIHEAP appointment can be done one time only.
  • If you are over 10 minutes late, your appointment may be canceled and re-scheduled for the next available opening. This opening may be the end of the current month or the following month.
  • Receiving an eligibility appointment does not guarantee assistance.

To qualify you must meet the following requirements:

  • be a resident of and live in either Benton or Franklin County, and
  • be a U.S. Citizen or a "legal resident" or
  • have household members that are U.S. Citizens or "legal residents"
  • have some source of heat (electric, oil, natural gas, wood, pellets or propane) for your primary place of residence. We also assist if your heat cost is included in your monthly rent, and
  • have proof of all household income received for the three months prior to your appointment, identification for all household members, verification of address and a 12-month energy billing history, and
  • based on household size and combined average monthly income for all adults in the household, meet income eligibility requirements as detailed below
Household SizeMaximum Monthly Income
1 $1,301
2 $1,762
3 $2,222
4 $2,682
5 $3,143
6 $3,603
Add $460 for each additional individual over 6

If you think your household qualifies, you are invited to submit a registry form to CAC. The form is on the other side of this paper. We will notify you by mail, when it is your turn to attend Orientation.

Please do not call us to check on the status of your registry form. Completing and submitting this form online at: www.bfcac.org acknowledges that you believe based on program guidelines that you may qualify for this program and is the same as mailed or hand delivered:


Community Action Connections (CAC)

Formerly: Benton Franklin Community Action Committee
Mail to: 720 W. Court Street, Pasco, WA 99301
Hand Deliver to: 710 W. Court Street, Pasco, WA 99301



Low-Income Home Energy Assistance Program (LIHEAP) Registry Form

Personal Information

Language Spoken:

Full Street Address PO Boxes will not be accepted

Full Mailing Address

Phone Contact Information


• You will receive a postcard, by mail, listing the date and time of your MANDATORY Orientation.
• CAC staff will do our best to place you in the Orientation you request (below).
• Eligibility appointments will only be scheduled during Orientation.
• Orientations will be in English and Spanish.
• Assigning the Orientation dates will be on a first-register, first-serve basis.
• Conservation information, suggestions about the best way to use your LIHEAP award for energy savings, and what items you must bring to your LIHEAP appointment will be discussed at Orientation.
• Due to room capacity No children of any age are allowed at Orientation.

Preferred Time for Orientation Appointment
English Spanish

The door opens 30 minutes before sessions, and closes promptly 30 minutes after the time listed above. There is no entry after the door is closed, late to Orientation will result in resubmission of registry for a new Orientation date.
By submitting this form I understand completed forms will be accepted until financial projections show that the number of registered households will exhaust LIHEAP funds and at no time is my household guaranteed service.